Shipping & Returns
SHIPPING & RETURNS (COASTAL COFFEE COMPANY)
We work hard to source only the best fair trade coffee in the world and the best coffee equipment on the market. Whether you are buying our coffee, a brewer we recommend or an accessory, you can be sure that it is a product that we believe in.
Shipping is only offered within Canada at this time. Our products are shipped by courier. We aim to ship all items to you within 7 days. Shipping costs can be calculated from your shopping cart before you get to the final checkout so you won’t have any surprises.
We want you to love our products as much as we do, but we realize sometimes things go wrong. If you’re unhappy with your purchase, please contact us before shipping an item to us for return.
Unfortunately we cannot accept returns on consumable products. If for some reason you are not happy with your whole bean or ground coffee purchase, please contact us. We truly want you to love your coffee as much as we do.
New, unused products other than consumables (in original packaging), can be returned with receipt for exchange or refund within 30 days of purchase.
Used products with a manufacturer’s defect can be returned, with receipt, for exchange or refund within 30 days of purchase.
Broken glassware/mugs cannot be returned (with the exception of an obvious manufacturer defect)
For items purchased through our equipment partner, Eight Ounce Coffee, please refer to their refund and shipping policy. Items that have a manufacturer’s warranty, please refer to the warranty card that accompanies the product for service, support and the manufacturer’s return policy.
Please be aware that much of the equipment we sell is only intended for home use. By using it for a purpose other than the one it was intended for; you most likely void the manufacturer’s warranty. These items with must be returned according to the manufacturer’s return policy with all original parts, accessories and manuals and must be re-packaged in the original retail display box.
Should you wish to return any item to us, after discussing your concerns with our qualified staff, please note that you will be required to ship the item to us in its original package at your own cost. Please ship all returns via a courier or mail service that provides insurance and tracking. Please note that you are responsible for paying the shipping costs for returning merchandise to us. We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. If a returned item is lost or destroyed in transit, you will not be credited for the return.
We highly recommend insuring the return shipment, as you will be responsible for the package until we receive it in good condition. Upon receipt of your returned merchandise in the described condition, we will promptly process your refund in the manner in which we received it.
In all cases, if you are unhappy with your purchase from us, for any reason, please reach out to us. We work hard to make our customers, our friends and we like to keep our friends happy.
Coastal Coffee Company.